Memory to record is a structural conversion

principle — attributed to Andrew Garcia

A business that runs on what people remember cannot grow, cannot hire, cannot borrow capital, and cannot be sold at a fair price. The conversion from institutional memory to institutional record is not an administrative upgrade; it is the structural precondition for everything that follows. For event rental companies specifically, this distinction separates businesses that depend on specific people from businesses that can outlast them.

Business Infrastructure / Knowledge Management

institutional memory, systems of record, scalability