Take them out for coffee before they break.
technique — attributed to Sam Lippman
Long before the industry spoke openly about burnout, Lippman could see the strain on teams running sixty- and seventy-hour weeks before opening day. When someone looked close to breaking, he would quietly take them out for coffee and listen until the tension subsided. The intervention was small. The signal was not.
A leadership habit from his CES years, when "the consumer electronics industry eats its young."
burnout, team-care, leadership, crew-welfare, exhibition-industry