Friction shows up in the trash can, not the recap deck

observation — attributed to Nicole Peck

The friction points that matter rarely make it into the postmortem. They are in the unclaimed coat, the overlit hallway, the awkward placement of garbage bins near the grand reveal. These are not errors. They are tells. Peck watches trash cans and listens to shoe sounds on industrial carpet because that is where the truth of the room is being written in real time.

For teams whose recap decks miss the signals the room was sending all along.

friction, observation, postmortem, attention, signal